Version 2026-09-19

Managed Hosting Service Terms

These terms supplement the Cival Systems Terms, Privacy Policy, Refund Policy, and Trading Disclaimer. If there is a conflict about Managed Hosting, these service-specific terms control. This operational draft should receive business/legal review before the hosting sales gate is opened.

1. Service

Managed Hosting provides access to a Cival-operated software runtime, account dashboard, updates, monitoring and support for the plan shown at checkout. Hosting is a software and infrastructure service. It is not brokerage, custody, investment advice, portfolio management, or a promise of uptime, execution quality, profit, or loss avoidance.

2. Eligibility and account security

You must provide accurate account information and keep your login secure. You remain responsible for your venue account, chosen network, strategies and risk limits. Supported trading uses a trade-only agent key approved by you. Never submit your wallet seed phrase or withdrawal-capable private key.

3. Activation and operator review

Payment does not place a strategy live. Cival may require onboarding information and operator approval. A subscription or trial does not itself authorize trading. Connect your account, approve the trading key, configure limits and deliberately enable automation only after reviewing the network and settings. Cival may reject or suspend unsafe, unlawful, abusive, unsupported or technically incompatible configurations.

4. Billing and cancellation

Paid plans renew at the interval and price displayed in Stripe Checkout until canceled. You may update payment methods, view invoices, or cancel through the Stripe customer portal. Unless checkout says otherwise, cancellation takes effect at the end of the paid billing period. Eligible new hosting customers may start one seven-day Solo trial. A payment method is required at signup. The trial begins when checkout completes and automatically converts to the displayed paid recurring subscription unless canceled before the trial ends. The account and Stripe checkout show the renewal terms. Cancel through Account > Hosting > Manage billing. Trading capital is not included. Fees already earned for an active billing period are governed by the Refund Policy and applicable law.

5. Usage limits and changes

Plans may include agent, workspace, seat or agent-hour limits. Cival may pause new work when a limit is reached instead of silently creating unapproved charges. Material price or plan changes apply only after notice and as permitted by law. Plan changes that require new consent will not be applied silently.

6. Credentials and customer data

Cival does not request your personal wallet seed phrase or withdrawal-capable private key. The managed runtime uses server-side trading-agent credentials, and optional AI services may require provider credentials. Customer workspace state is isolated by verified account and tenant access controls. Cival may retain billing, security and audit records as described in the Privacy Policy and may delete runtime data after service termination.

7. Availability, maintenance and incidents

The service may be unavailable for maintenance, provider outages, exchange incidents, security events or emergency risk controls. Cival will use commercially reasonable efforts to monitor active runtimes and communicate customer-visible incidents. Unless a signed order form says otherwise, no specific uptime service-level agreement or service credit is promised.

8. Trading and technology risk

Automated trading can lose some or all capital. Software, market data, networks, blockchains, exchanges, APIs and third-party providers can fail or behave unexpectedly. Stops, reconciliation, supervision, backups and defensive controls reduce some operational risks but cannot eliminate market, liquidity, execution, counterparty, smart-contract or technology risk. You choose strategies, capital, permissions and limits and remain responsible for them.

9. Suspension and termination

Cival may suspend a workspace for failed payment, security risk, abuse, legal requirements, provider restrictions, unsupported configuration or risk to other customers. After cancellation or termination, Cival may decommission runtime resources and delete workspace state according to the Privacy Policy. Billing records and audit logs may be retained where legally or operationally required.

10. Support and notices

Support is provided through the support channel associated with your plan. Incident and lifecycle notices may appear in your account or be sent to the verified email address. You are responsible for keeping that address current and monitoring notices relevant to an active runtime.